Privacy Policy
Tulia Lopes (“we”, “us”, “our”), operating as a sole trader in Spain, is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website, services, and digital products.
By using our services, you agree to the practices described in this policy.
1. Information We Collect
We collect personal data that you voluntarily provide, including:
- Contact Information: Name, email address, phone number
- Professional Information: Role, company, and context shared in forms or assessments
- Payment Information: Billing details and transaction records (processed securely via third-party providers)
- User Data: Responses to forms (including Communication Audit assessments), feedback, and participation details
- Technical Information: IP address, browser type, device information, and website usage data
2. How We Use Your Information
We use your personal data to:
- Deliver and manage our services (including Communication Audit sessions and coaching)
- Prepare and personalise your sessions based on submitted information
- Process payments and manage billing
- Communicate essential information related to your services
- Provide support and respond to enquiries
- Send relevant updates, insights, or invitations (only where consent has been given)
Improve our services and website experience
3. Legal Basis for Processing
We process your data based on:
- Contractual necessity (to deliver services you have purchased)
- Consent (for marketing communications or optional data collection)
- Legitimate interest (to improve services and ensure proper functioning of the website)
4. Sharing Your Information
We do not sell or trade your personal data.
We may share your data with trusted third parties, including:
- Payment processors (to manage transactions)
- IT and hosting providers (to operate our website and systems)
- Email and communication platforms (only where consent has been provided)
- Legal or regulatory authorities, where required by law
5. Data Storage and Retention
Your data is stored securely within the European Union or with providers compliant with EU data protection standards.
We retain your data only for as long as necessary to:
- Deliver services
- Meet legal and accounting obligations
- Maintain appropriate business records
6. Your Rights
Under GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (where legally applicable)
- Withdraw consent at any time (for marketing or optional processing)
- Object to certain types of data processing
To exercise your rights, contact:
[email protected]
7. Cookies and Website Tracking
We use cookies and similar technologies to:
- Ensure proper website functionality
- Analyse usage and improve performance
- Enhance your experience
You can manage or disable cookies through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices. Please review their policies before sharing your data.
9. Updates to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated effective date.
10. Contact
If you have any questions regarding this Privacy Policy or your personal data, please contact:
Tulia Khristine Araujo Lopes
Sole trader (autónoma), Spain
Registered address: Carrer Francesc Carbonell, 32, 5o, 3a
NIF: X1038395Z